About

Why choose us?

The team at Vuma Business Solutions specializes in driving success for associations, nonprofits, and small- and medium-sized businesses (SMBs). Our experts bring decades of hands-on experience helping organizations streamline workflows, tackle talent acquisition, optimize their HR operations, protect their mission through proactive risk management, and leverage strategic marketing and communications leadership to deliver effective campaigns that build credibility, shift perspectives, and inspire action. We leverage our expertise to serve clients in two key service areas – Strategic Growth & Communications and Organizational Efficiency & Effectiveness. When you partner with Vuma, you gain a trusted advisor and strategic collaborator who will work closely with your leadership team to design personalized solutions that drive efficiency, foster growth, and elevate your organization’s impact.

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Our Leaders

A Team Of Professionals

PAULA YOHO – Co-Founder + Strategic Marketing & Communications Consultant
MS, PCM® Marketing Management, PCM® Digital Marketing, CDMP – Certified Digital Marketing Professional

For nearly three decades, Paula has helped trade associations, professional membership societies, multimedia publishers, and small businesses in the professional services sector identify what makes them unique, then translated that identity into a compelling brand story that elevates their reach, reputation, and impact, and drives measurable results. From member recruitment and retention initiatives, and persuasive advocacy messages, to sales lead generation campaigns and event promotions that get butts in seats, Paula has an instinct for understanding what motivates audiences and an aptitude for creating attention-grabbing marcom initiatives that inspire, inform, and provoke action. In addition to hands-on expertise in both marketing strategy and tactical execution, Paula has also served as a writer and managing editor for multiple print and digital publications.

In her role at Vuma, Paula works in close collaboration with clients’ marketing, member engagement, communications, and leadership teams to define and implement multi-channel strategic communications and digital marketing initiatives that reach the right audience, inspire action and engagement from your stakeholders, and to help fill gaps when there are simply not enough hours in the day for small teams to push time-intensive projects over the finish line.

Paula holds a B.S. in Journalism, an M.S. in Marketing and Communications, is a twice-credentialed Professional Certified Marketer (PCM®) in both Marketing Management and Digital Marketing from the American Marketing Association, and earned the Certified Digital Marketing Professional (CDMP) credential from the Digital Marketing Institute. In addition, she is HubSpot Certified in Content Marketing, Email Marketing, Inbound, and Social Media.

Follow Paula on LinkedIn to gain valuable insights about the latest marketing trends from a seasoned industry expert.

KRISTINE DUGAN – Co-founder + Strategic Business Operations, HR, & Risk Management Consultant
MPPM, PHR®, Lean Six Sigma Black Belt, D&I in HR Management Certified, Certificate in HR Ethics

Kristine has held a variety of leadership roles in the private, public, and nonprofit sectors over the course of nearly three decades and has an innate skill for assessing organizational issues and designing creative solutions to complex problems. She has served as a Chief Operating Officer and Director of Operations in the nonprofit sector and in multiple leadership roles in the private sector, including at a Fortune 100 company, where she was actively involved in regional operations and training consulting, and served on the company’s regional finance taskforce.

In her role at Vuma, Kristine works in close collaboration with key players on your team to identify and mitigate risk to safeguard your organization so it can continue to meet the needs of those it serves. She lives for operationalizing the day-to-day and thrives on the challenge of helping clients put into place systems, processes, policies, and procedures to enhance their organizational efficiency and effectiveness. In addition, she applies her many years of direct experience in HR and talent acquisition and management to offer end-to-end recruiting process outsourcing services and HR support for clients across many industries.

Kristine holds a B.A. in Sociology and Criminology, and an M.A. in Public Policy and Public Management, where she focused on nonprofit/public management, HR, finance and budgeting, and organizational behavior, design, and development. She is currently earning a Doctorate in Business Administration with a concentration in enterprise risk management, HR, and organizational leadership and effectiveness. She has served on various advisory boards, is a regular college guest lecturer on topics such as nonprofit/public administration and cultural competency, and is certified in Professional Human Resources (PHR®), Lean Six Sigma Black Belt, Diversity & Inclusion in HR Management, and HR Ethics with an emphasis on business operations.

Follow Kristine on LinkedIn to gain practical insights on organizational efficiency & effectiveness, from an experienced leader in both nonprofit and corporate sectors.

TRANSPARENCY

Associations, nonprofits, and SMBs are our core business. We understand that your time is precious—and so is your money—that’s why we are committed to total pricing transparency. You should know exactly what you’re paying for. No hidden fees. No bait and switch RFPs. We serve up simple, clear services packages priced to reasonably fit your unique business needs, and still deliver big results or make maximum impact in your niche market.

COLLABORATION

We get to know your business, what fuels your team, what entices your members, clients, and the groups you serve to keep coming back. We dig deep and ask tough questions to help you identify your challenges and opportunities. Our team often sees things our clients don’t see because you’re in the thick of it every day. We bring those issues to light, and work closely with your team to articulate solutions.

INTEGRITY

We take our reputation seriously, and we deliver on our promises. Vuma specializes in serving resource-restricted organizations—and when your operation has limited means, there’s less margin for error. Choosing a bad vendor or relying on a consultant who doesn’t deliver can have a profoundly negative impact on a lean team. We work with clients to alleviate the pressures of doing business on a shoestring budget while worrying about your core competencies. With Vuma on the job, you can focus on what you do best and leave the rest to us.

Frequently Asked Questions

Are the professionals at Vuma insured?

This is a great question and one that you should always ask! Rest assured, we are insured. We carry Professional Liability Insurance that is also referred to as Errors and Omissions Insurance.

What is Vuma's client onboarding process?

When your organization is ready to proceed with one or more elements of our services, the onboarding process begins. First, we will draft a Consulting Agreement to ensure our ‘i’s are dotted and ‘t’s are crossed. A formal contract protects both you and Vuma Business Solutions, and ensures we kick off our partnership with a clear understanding of the detailed scope of work, deliverables and a clear path ahead. Once the formalities are behind us and a deposit is paid, we will launch the Vuma Business Solutions New Client Onboarding process. This process includes:

GET ACQUAINTED
We will have a deep discovery virtual meeting to meet your key staff. We will provide ‘homework’ ahead of the meeting, and will come prepared so the meeting is productive and on-target. Together we will determine priorities, timelines and key project deliverables to ensure the Vuma team has all relevant information needed to inform projects within the scope of work.

LEARN THE PROCESS
After the discovery meeting, the Vuma team will provide you with a project timeline and any relevant information to ensure seamless collaboration and file sharing.

LAUNCH
Now it’s time to get down to business. Based on the priorities and timelines identified in the discovery meeting, the Vuma team will get to work on project deliverables. It’s that easy. We look forward to getting started.

How long will it take for Vuma to complete my project?

We don’t believe in one-size-fits-all solutions, because every organization is different, and has unique needs. That means the delivery time varies, and is contingent on many factors. First, the length of the project varies based on the current Vuma workload and availability, though we do our best to help as many organizations as possible. Second, it depends on the type of services you need. For example, if you need an interim or fractional consultant, the length of the project will be determined by the Client. All other types of services will be decided by Vuma with input from the Client. Third, the length of the project depends on the scope of work. And finally, your project may take longer if we identify issues along the way that are not initially disclosed or accounted for during the onboarding process. This is a very real possibility, but don’t worry, Vuma works diligently to keep projects on track so our clients can get back to focusing on delivering on their mission.

What type of file storage does Vuma use to ensure the safety of our organization's information?

At Vuma, we are acutely aware of the importance of protecting information and documents. We use an encrypted document sharing service that is HIPAA compliant. If your organization engages us for human resources or organizational risk management services, you will likely have to share files with us that have Personally Identifiable Information and Protected Health Information, and we want you to feel 100% safe in doing so.

How long does Vuma keep my organization's information?

No two documents are the same. Vuma Business Solutions’ general document retention protocol for documents that are not governed by state or federal law, or are not required for ongoing or pending litigation, will be purged six months after the conclusion of your project. We keep your documents for this period of time so it is easier for us to help you should additional questions arise about the work we did together. Additionally, we often work with clients who engage our services again for a different project that requires the same documents, so storing your documents for this period of time helps save both our teams valuable time when the scope of our work expands.

Additionally, we are cognizant of the myriad federal and state laws and regulations regarding document retention and will comply with all laws accordingly. If Vuma is merely viewing documents and your organization retains the original copies, and if those documents remain unaltered by Vuma, retention laws will not apply. In these cases, we will follow Vuma Business Solutions’ general document retention protocol, which means those records will be purged six months after the conclusion of your project.

What type of payment does Vuma accept?

At Vuma Business Solutions, we aim to make your payment process as convenient as possible. We accept a variety of payment methods through our secure online payment processor, including:

Most major credit cards
ApplePay
Bank Transfer (ACH)

While we do accept checks made payable to Vuma Business Solutions and mailed to the address on the invoice, we encourage the use of the above electronic payment methods for quicker and more efficient processing.

Get In Touch

+1 380 799 6129
INFO@VUMABUSINESS.COM